Политика конфиденциальности

EU GDPR

Compliance with the legal information requirements pursuant to the European General Data Protection Regulation (EU GDPR)

We are hereby informing you about the type, scope and purpose of data collection and use of your personal data. The person responsible for data processing is: Residence Palmai di Zanchetta Gabriela & Co., Walter Mahlknecht, Via Palmer 20, 39046 Ortisei, in the person of the legal representative: Walter Mahlknecht, who may be contact by the following means: tel. +39 0471 797908 + E-Mail: info@palmai.com

Pursuant to Art. 13 of the European General Data Protection Regulation, we process the following data:

your basic data (first name, surname, address, telephone, email, date of birth, place of birth, language etc.)
data contained in your travel documents and identity cards
data on payments you have made, EC cards, credit cards and bank cards you hold
the period of stay you have requested as well as your preferences associated with your stay

The data are saved, processed and, inasfar as prescribed by law, passed on to third parties (e.g. public authorities, tourist boards etc.) for the purpose of providing our services.

Your data are not passed on to third countries.

Should you refuse to release basic data, travel document data and bank data, it will not be possible to fulfil the contractual obligations and accommodate you at our establishment.

We do not apply profiling and automated decisions.

The legal basis for data processing is the following:

the fulfillment of our pre-contractual and contractual duties towards you
your provided consent
legal, contractual or other legitimate duties on our part (e.g. documentation regulations and duties concerning accounting, tax and customs law, contracts, registration, or legal disputes)
our authorised interests (e.g. improving our customer service, also when it comes to direct marketing or our perceived legal interests).

The duration that data are saved is calculated according to the duration of our business relationhip, the consent provided by you, as well as our duties regarding data storage and legal requirements.

You can ask for your personal data saved by us to be disclosed free of charge at any time. As the party concerned, you can also exercise the right to withdrawal, disclosure, deletion, rectification, restriction and transfer of your personal data, as long as no obligation to store them on our part opposes that right. On exercising your right to withdrawal, all of your data will be irreversibly deleted, as long as no overriding legal requirements are breached.

For further information on your rights as the concerned party, please contact us at info@palmai.com.
We will be happy to help you. The supervisory authority “Garante per la protezione dei dati personali“ is responsible for complaints: Piazza di Monte Citorio n. 121 00186 ROMA, fax: (+39) 06.69677.3785, telephone: (+39) 06.696771, email: garante@gpdp.it.

Guest Pass

Explanation

Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.

The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

Data protection

The personal data provided will be transmitted to the single coordinating body of the Guest Pass in order to enable the creation and use of the Guest Pass and to provide the associated services.
In connection with the issue of the Guest Pass, your data will be transmitted to the Mobilitätskonsortium, VAT Nr. 02735170215, which acts as the cardholder and unified coordinating body and assumes the role of autonomous data controller in processing the transferred data. For further information regarding the processing to which the data will be subjected, you can send an email to privacy@moko.bz.it.

The legal basis for processing is Art. 6 (1) (b) of the GDPR.

Cookies

A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. Cookies allow a website to recognise a user’s computer. Cookies themselves do not require personal information to be useful and, in most cases, do not personally identify internet users.

Cookies may be used for behavioral advertising to create profiles about the surfing behavior of users.

This website uses technical cookies for navigation, function and improving performance of the site and allow third party cookies. These third-party cookies could be technical cookies and profiling cookies for statistics and for data collection in order to send the user advertising messages, which interest him (cookies for marketing and retargeting purposes).

Users can disable cookies.

Attention, if you choose to disable or reject cookies, you may not have access to some parts of the site.

To turn off or decline cookies consult these links:

To disable cookies in the most common browsers:

Information pages of third-party about their cookies:

More information on how you can deactivated and / or deleted third-party cookies you can found on the website of the European Interactive Digital Advertising Alliance: www.youronlinechoices.eu.

Logfiles

Each time our website is accessed, our system automatically collects data and information from the computer system of the calling computer. The following data are collected here:

Information about the browser type and version used
The operating system of the user
The Internet service provider of the user
The IP address of the user
Date and time of access
Websites from which the system of the user comes to our website
Websites that are accessed by the user’s system through our website

Storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

For these purposes the processing of this data is our legitimate interest in according to Art. 6 para. 1 sentence 1 lit. f. GDPR.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en